Tag Archive: social media

Customer service in the Social Media

Let me drop everything and work on your problem

Your call is not important to us…? How should we react to customer service requests from the social media? There was a time when all contacts to the customer service center were valued the same.  Now days not all contacts or calls are equal. If there is a public trace the contact is way more …

Continue reading »

Permanent link to this article: http://www.praas.org/2013/03/28/customer-service-in-the-social-media/